Eventually, en ticket was opened, and Igualmente was asked to send it via email
Support told no me “it wasn’t received,” then another agent said, “we have it, but it’s unclear,” then another said, “it’s tampered with” because Fri�o invernal renamed the file for clarity. When I followed up, one agent said, “we never got it.” Another said, “we see it.” Then the next day? “It’s missing again.” This…
